Tersm & Conditions
Spa Arrival – We ask that you arrive at the spa 15 minutes prior to your scheduled appointment. Please understand that if you arrive late it limits the time of your treatment and you will be charged in full. We reserve the right to alter timing for late arrivals. Please let us know at the time of booking if you have any ailments that you may have concerns with or any special requirements. If any member of the group is or could be pregnant they are not permitted to use the hot tub or sauna. Please advise at the time of booking. Please be aware that the spa facilities cannot be used for 6 months post-surgery.
Cancellations Policy – We require 48 hours notice to change or cancel an individual/group booking. Full payment will be required for “No shows”. Group bookings of 3 or more are required to pay a £20.00 per person deposit at the time of booking. Deposits are non-refundable and non-transferable. For all bookings for the Spa credit/debit card details are required to secure the booking.
Spa Environment – Our Spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. Smoking is strictly prohibited. We would appreciate you turning your mobile phone off for the duration of your spa visit. Disposable underwear is provided for all guests and must be worn during treatment. Swimwear must be worn.
Valuables – We recommend that no jewellery be worn at the spa. The Spa accepts no responsibility for the loss or damage of valuables brought into the spa. Age Requirement – The minimum age requirement for access to the spa is 16.
Gift Vouchers – Available to purchase at the spa. These are non-refundable and non-transferable and must be presented at the time of payment. Lost or stolen gift vouchers cannot be honoured. Homecare – To continue your spa regime at home all spa products in treatments are available to purchase at reception on departure, your therapist will recommend products for home during your treatment.